Showing posts with label documentation. Show all posts
Showing posts with label documentation. Show all posts

Tangled Webs: How False Statements are Undermining America: From Martha Stewart to Bernie Madoff Review

Tangled Webs: How False Statements are Undermining America: From Martha Stewart to Bernie Madoff
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Another masterful work from James B. Stewart. In this book, he touches on themes that everyone is bound to find compelling: mainstream celebrity (Martha Stewart), politics (Scooter Libby, Dick Cheney's former chief of staff), sports (Barry Bonds) and finance (the infamous Bernie Madoff). Unlike many other writers, though, Stewart looks deeply into his subjects and the available data on them, including fascinating court and SEC transcripts that no else bothered with, and that reveal essential details about his subjects. At the same time, he manages to keep the focus on the human condition, including the innocent and not-so-innocent bystanders who were affected and sometimes ruined by the colossal, shameless lies that these "role models" told in official testimony. Stewart makes a strong case for the appearance of a serious fissure in the the legal system that this country depends on for legitimacy, and tells four incredible stories in doing so. Read, learn and be educated and entertained at the same time ...

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Bestselling author James B. Stewart's newsbreaking investigation of our era's most high-profile perjurers, revealing the alarming extent of this national epidemic. Our system of justice rests on a simple proposition: that witnesses will raise their hands and tell the truth. In Tangled Webs, James B. Stewart reveals in vivid detail the consequences of the perjury epidemic that has swept our country, undermining the very foundation of our courts. With many prosecutors, investigators, and participants speaking for the first time, Tangled Webs goes behind the scene of the trials of media and homemaking entrepreneur Martha Stewart; top White House political adviser Lewis "Scooter" Libby; home-run king Barry Bonds; and Wall Street money manager Bernard Madoff. The saga of Martha Stewart's conviction captured the nation, but until now no one has answered the most basic question: Why would Stewart risk prison, put her entire empire in jeopardy, and lie repeatedly to government investigators to save a few hundred thousand dollars in stock gains? Moreover, how exactly was the notoriously meticulous Stewart brought down? Drawing on the accounts of then-deputy attorney general James Comey and U.S. Attorney Patrick Fitzgerald, Stewart sheds new light on the Libby investigation, making clear how far into the White House the Valerie Plame CIA scandal extended, and why Libby took the fall. In San Francisco, Giants home-run king Barry Bonds faces trial due to his testimony before a grand jury investigating the use of illegal steroids in sports. Bonds was warned explicitly that the only crime he faced was perjury. Stewart unlocks the story behind the mounting evidence that he nonetheless lied under oath. Bernie Madoff's Ponzi scheme is infamous, but less well known is how he eluded detection for so long in the face of repeated investigations. Of the four he is the only one who has admitted to lying. The perjury outbreak is symptomatic of a broader breakdown of ethics in American life. It isn't just the judicial system that relies on an honor code: Academia, business, medicine, and government all depend on it. Tangled Webs explores the age-old tensions between greed and justice, self-interest and public interest, loyalty and duty. At a time when Americans seem hungry for moral leadership and clarity, Tangled Webs reaffirms the importance of truth.

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Conversation and Community: The Social Web for Documentation Review

Conversation and Community: The Social Web for Documentation
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Anne is a technical writer who has done a considerable amount of work with FLOSS Manuals in documenting the OLPC laptop, and is obviously well-versed in both open-source documentation and social media. The book is designed to give technical writers and other information developers an overview of the tools and techniques available now for documenting products and communicating with end-users through social media and other non-traditional methods.
As a technical writer and community manager, I am exactly the target market for this book, so it is no wonder that I think it is an excellent resource that is long overdue. What surprised me was the depth with which she covered her subjects, the extensive yet highly selective quality of references in the book, and the sheer number of strategies that I hadn't yet encountered even as a professional in this area.
The most important point Anne makes in the book is that documentation as we know it is changing dramatically. Practically all of the basic tenets of technical documentation are in question. Users depend far more often on advice from random strangers via mailing lists, community forums, and search engines than they do on the technical documentation that comes with the product. I have seen this to be true even for highly technical concepts and tools. This is not news to anyone who has ever used Google to find the answer to a technical question rather than looking in the docs, but it was fascinating to see that phenomenon addressed in such a way that my opinions of it were actually changed. Like many technical writers, I have a lingering fear that I will someday be obsolete and that my job of communicating technical issues to users of technology will be taken over by amateurs in ad-hoc communities. Anne gently reminds us that it is the quantity of information that is skyrocketing, not the quality, and that our jobs as technical communicators are more important than ever in making that information "findable", even if that means abandoning what we traditionally think of as documentation. What I took away from this aspect of the book was the overwhelming necessity to make human connections, even in technical documentation, an idea that resonates strongly with my own role as a community builder. Chapter 3 spells it out best as "Defining a Writer's Role with the Social Web".
The book catalogs the available tools and strategies from several different viewpoints based on documentation strategy---in other words, use cases---rather than simply providing an annotated list. Anne specifically points to references and in-the-trenches stories that underscore her points in a very effective way. The subject that brought me the most "aha!" moments was that of wikis. I use wikis on a daily basis, but there were certain aspects of them that I had overlooked. There were so many interesting references in all sections that I felt compelled to stop reading the book and follow them, which is not a criticism of the writing but rather of the sheer amount of information out there. The consistent, confident, professional tone kept me riveted to the book, but I am now going back over every page and following links.
I highly recommend this book to both technical communicators and those involved in social media and community. My copy is going straight to my boss' desk.

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Conversation and Community: The Social Web for Technical Documentation, industry expert Anne Gentle's new book, brings the tools of the Social Web to technical documentation. She looks at the most important Web 2.0 tools, including blogs, wikis, micro-blogging, and syndication, and shows how they can be used to foster conversations and a community with your customers.Through examples and her own hard-won experience with these technologies, Gentle provides practical guidance for technical communicators, marketers, and anyone who wants to use the Social Web to interact with customers.

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